Help & Support

Something wrong? Here's how to reach us.

Last updated 22 July 2026

Something broken, something confusing, or a job that went wrong? Write to us at support@kerjakan.my and a person will read it. We aim to reply within one working day.

It helps if you include the job title or link, and roughly when it happened.

Common things

Someone is bothering me

You can report or block anyone directly — from their profile, from a job, or from inside the conversation. Tap the ⋮ menu in the top right.

Blocking is immediate: they can't message you or send offers on your jobs, and you won't see each other around the platform. You can undo it any time from Account → Blocked people. Reports go to our team, and we review every one of them.

Someone asked me to pay outside the platform, or wanted my bank details

Nobody legitimate needs your account number in chat. Payment happens face to face — cash, or you scan the QR on the tasker's phone when the work is done. That's why phone numbers, email addresses and account numbers are automatically hidden from messages. If someone is pushing you to move off the platform, report them.

Something in a message shows as [hidden]

That's the contact filter doing its job. It removes phone numbers, email addresses, account numbers and messaging links before a message is stored, so those details never reach a stranger — or our database. If it has hidden something harmless, just reword it.

I'm a tasker and I can't send offers

Taskers upload their IC before they can quote, because a client is inviting them into their home. Go to Account → Identification. You can quote as soon as the documents are uploaded — you don't have to wait for the review. Those documents are kept private and are never shown on your profile.

I want to delete my account

Open Account → Delete my account in the app, or delete it here. If you have jobs still in progress, you'll be asked to finish or cancel them first.

I forgot my password

Use forgot password and we'll email you a reset link.

What we can and can't do

We can investigate a dispute, and to do that our team can read the conversation on the job in question. Every time we do, that access is recorded.

We can't recover money. We don't hold your payment and we don't insure the work — the agreement is between you and the person you hired. Agree the price and what "done" looks like before anyone starts, and keep it in the chat, where there's a record.

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